Refund policy

Customer Satisfaction Guaranteed

We are dedicated to ensuring you are completely satisfied with every purchase. If you’re not fully happy with your product, you may return it within 10 days of receiving your order.

Eligibility for Return or Exchange

To qualify, the product must be in like-new condition with at least 90% of the original contents intact.

Return & Exchange Process

We process most return and exchange requests within 3–5 business days to ensure a quick and smooth experience.

Important Notes:

Original delivery charges are non-refundable.

For exchanges, customers are responsible for return shipping costs.

Orders over Rs. 5,000 are eligible for exchange only and do not qualify for a refund.

If your product arrives damaged, leaking, or incorrect, we will cover all return shipping fees.

We strive to make the return process as smooth and hassle-free as possible so you can shop with confidence at Odorium.